Services
What do we do exactly?
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Intake
This is what everyone thinks we do: call, answer the 5 Ws and How and end the call. That is, however, only step one. Who, what, when, where, why and how don’t help you as a business owner make an educated decision without wasting more time on the phone.
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Vetting
From here we follow-up with the client to collect the vital information and documents to actually determine if there is a viable case that can be pursued. We package that information in the way you specify so you receive all the information just how you’d like to.
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Convertion
We all know that ending the initial call with “we will give you a call back” results in many pending intakes and much untapped potential. The most important part of a lead’s life-cycle is the path from intake to conversion. We will convert the lead however you deem fit.
What makes us different?
We do what we do because we are tired of the sub-optimal client experience. Clients are more than a number; they are people and should be handled with the respect they deserve. If a client calls and gets an AI, a poorly trained call-center rep, or an impersonal Intake Representative the caller will feel disconnected from you and your firm. The connection between client and firm is vital to the conversion process.
how do we do what we do?
Every Conversion Specialist is trained on how to handle each distinct case type as well as create a relationship with the clients so the caller feels taken care of. Our follow-up and conversion processes are constantly being researched and improved to provide the most efficient solution to everyone involved.
